Frequently Asked Questions
1. MEDICAL MASKS RECOMMENDED AT BOTH LOCATIONS
2. IF YOU DO NOT HAVE YOUR HEALTH CARD OR IF IT IS INVALID YOU WILL HAVE TO PAY CASH FOR THE VISIT – NO EXCEPTIONS
3. TO SEE A PHYSICIAN, THE PATIENT MUST BE PRESENT AT THE TIME OF REGISTRATION
4. IF YOU MISS YOUR APPOINTMENT, WE GIVE YOUR SPOT TO ANOTHER PATIENT IN NEED AND YOU MUST RE-BOOK
5. BAD LANGUAGE, RUDE, OBNOXIOUS, OR ABUSIVE BEHAVIOUR VIOLATES BILL 168: VIOLENCE & HARRASSMENT IN THE WORKPLACE AND YOU WILL BE ASKED TO LEAVE
Our clinic’s aim to provide excellent and efficient clinic care. Our physicians are family physicians from the community. Our expectation is that our patients will behave appropriately when requesting our services.
Rude, loud, or disrespectful behaviour, directed at other patients, staff, or physicians, is NOT acceptable. Clinic staff and physicians have the right to refuse treatment to patients behaving inappropriately. Our staff have been instructed to notify the police if deemed necessary to protect themselves and other patients.
We hope and expect that an attitude of mutual respect and politeness will be found in the clinic. If you would like to submit an incident report to clinic Management please send it in writing to firstname.lastname@example.org. Thank you.
If feasible, your best option is to renew or replace your lost or stolen health card. To renew your health card you will need to visit a ServiceOntario centre. You can book an appointment ahead of time at some ServiceOntario centres. For more information please visit the Service Ontario website or contact them Monday to Friday: 8:30 a.m. to 5:00 p.m. Toll-fee (Canada): 1-866-532-3161 or TTY Toll-free (Canada): 1-800-387-5559.
If you cannot provide us with a valid health card you will still be able to see the physician, however, cash payment for the visit will be required. You must provide us with a valid health card within 15 business days from the date of your visit in order to be eligible for a refund. Refunds will be given only for amounts covered and paid by OHIP. Please be aware that the minimum charge for a visit without a valid health card is $70 (CASH ONLY) and it can take up to 60 days to process the refund payment once we receive the valid health card number.
Our after hours clinic is only available for patients of our Family Health Organization (FHO) physicians. To confirm that your family physician is a member of our FHO, please see our list of FHO Physicians.
Our Barrie Family Health Organization (FHO) physicians are represented under the “Barrie and Community Family Medicine Clinics (BCFMC)” branding. We are a group of family physicians who are working together to give you and your family better access to quality primary services. Our physicians are committed to providing extended hours of service and our physicians meet this commitment through the operation of the Barrie & Community Family Medicine Clinics – After-Hours Clinics.
Patients enrolled with our physicians’ family practices also have access to allied health professionals through our Barrie & Community Family Health Team. Please visit www.barriefht.ca for a list of programs available to our patients.
Our partnership with the Barrie Family Health Team enabled us to build Canada’s largest integrated network on one electronic medical record system. Our EMR is operational in all of our clinics enabling a circle of care for our 140,000 patients that is second to none and the envy of communities across the country.
Family Health Teams are health care organizations that include a team of family physicians, nurse practitioners, registered nurses, social workers, dietitians, and other professionals who work together to provide health care for their community. Family Health Teams provide more services and a wide range of health options.
The Barrie & Community Family Health Team Clinics are partnered with the Barrie & Community Family Health Team. For more information on programs please visit the Barrie & Community Family Health Team website at www.barriefht.ca.
You can review our most up-to-date privacy policies on our Privacy Statement page: Privacy Statement
FHO patients will be registered by a receptionist to receive a phone call from a physician for a telephone assessment. At the physician’s discretion, if an in-person assessment is required, you will be directed to your family doctor, or advised to visit one of our after-hours clinics. You will need to call the Tele-Clinic during the following hours. Our number is (705) 722-1199.
Telephone assessments will be available Mondays and Fridays only as of October 1, 2023.
Phone Line Hours
Monday to Friday: 8:30AM to 3:30PM
Saturday, Sunday, and Holidays: CLOSED
To avoid delays, please ensure you have the following ready for you or the patient:
1) health card is ready
2) you have taken your temperature
3) you have taken your blood pressure (if applicable)
4) you have a list of your allergies
5) your child’s weight
6) a list of your current medications AND
7) you are available to receive a call back (phone number may appear as “blocked” or “no caller ID”)